Testimonials & Feedback

At Browns we're always looking to improve our service and we value all customer feedback. To let us know what you think simply submit a testimonial or leave feedback at the bottom of this page.

Excellence in all departments

Just to say thank you to the team at Browns. Visited the shop and ordered some oak furniture but asked if delivery could be delayed pending room decoration and fitting of new carpet. Alfie kindly agreed and we arranged a provisional date. Due to circumstances beyond our control we had to ask for a further 2 delays, which Alfie agreed, so thanks for that. When we were finally able to confirm we were ready, the delivery was made at a time to suit us. The delivery team continued to demonstrate the excellence of the company. First on entry they removed their shoes in the hallway, unpacked the furniture and placed it exactly where we wanted it. They even replaced our tv on the new stand, took away all the packaging and asked if we were satisfied before leaving us as very happy customers. Why can't all companies treat their customers like this.
5 out of 5 Stars!
Ray Moss

Great service

Many thanks for my beautiful como suite,excellent service and delivery. Well worth the journey from Liverpool to order it i cannot praise your company enough,i will always come to you when i need to buy furniture. Irene & David Crymble Liverpool.
5 out of 5 Stars!
irene crymble
garston liverpool

Great service

I have bought several beds for myself an taken friends to Brown's. You cannot beat their customer service. They delivered free and and even put the beds up for me, including building a framed bed. They also take all packaging away! You do not get this service from the internet. Great place .
5 out of 5 Stars!
Anna Simon
Connahs Quay

Friendly and helpful

We have bought many items of furniture over the years from Browns and always been totally satisfied with the purchasing experience and advice, and the fast and friendly delivery. Six weeks ago we replaced our mattress and again found you very helpful in assisting us make the right choice. Delivery was efficient and we are very pleased with the comfort of our bed.
5 out of 5 Stars!
Gerry and Lesa
Connah's Quay

Beats the internet

I have bought 2 beds over the last year from Brown's. Both beds excellent quality and extremely good value. Much appreciated help from the staff in choosing the right ones in my budget range. I have bought items on the internet but service, reliability and quality are non better than from Brown's. Who would delivery free and assemble a bed for you, even a slatted wood frame bed ! I am about to buy another bed for granddaughter and will not hesitate to go back to Brown's. Many thanks
5 out of 5 Stars!
Mrs Anna Dimon
Connahs Quay

Excellent top quality service

We wanted a 5 seater sofa same design as a 3 seater in the showroom. Steve liaised with the manufacturers in Italy who were able to make exactly what we wanted. It was delivered to us as soon as it arrived. We have also purchased a bed and full set of bedroom furniture for mother again these were ordered and delivered promptly. All the staff are friendly, obliging, clean and tidy. May I also add that the after sales and customer service is second to none. Highest quality overall and we thoroughly recommend !!
5 out of 5 Stars!
Jackie & Dave Clarke

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